Returns & Refunds
RETURNS & REFUNDS
We're not happy unless you're happy!
All returns of eligible product must be initiated within 14 days after the product delivery date, and an applicable fee for return shipping will be deducted from your refund.
All returned items must be unused (e.g., not worn, washed, damaged, or altered), in the original packaging with original tags attached and returned in accordance with any other instructions received from contacting customer service.
Once you initiate a return, a Flow Department shipping label will be issued to you to return your item(s). You must use this label to return the item.
Unauthorized returns will not be accepted.
To return something, please click this link.
- We're not responsible for items delivered to an incorrect address provided by the sender.
- We do not accept any Product exchanges.
- If your item arrives damaged, Flow Dept will accept returns for a full refund including shipping only in accordance with the Return Procedures outlined above.
- Please handle your products with care. Damages caused by improper handling aren't our responsibility.